Planning to do domestic flights in the near future, t-mates? It would be better to postpone your flight for now. The spread of the COVID-19 pandemic has led to the implementation of travel restrictions in various countries and regions across Indonesia.
Additionally, physical distancing is one of the government’s efforts to curtail the spread of coronavirus. So it would be better to stay at home and avoid non-essential travel to stay healthy and protect yourself.
However, if you have booked flight tickets already, some airlines offer special handling policies of refund and reschedule for flights to domestic routes during this outbreak.
Airline Ticketing Guidelines and Policy
The following table consists of information about refund and reschedule guidelines for flights to all domestic routes within Indonesia. Cancellation policy refers to each airline’s terms & conditions and can change at any time. Be sure to double-check before finalizing.
|Airlines||Refund||Reschedule||Travel Period||Additional Remarks|
|Citilink||Yes||Yes||15 March – 14 May 2020||100% for refund, however, rescheduling will incur additional costs for fare differences|
|Sriwijaya||Yes||Yes||16 March – 14 May 2020||–|
|Lion, Wings, dan Batik Air||Yes||Yes||Up to 30 October 2020||Refund in the form of vouchers|
|Garuda Indonesia||Yes||Yes||Up to 31 March 2020||Refund in the form of vouchers|
Refund and Reschedule
The refund and reschedule information listed above is based on the policy of each airline. Be sure to check in advance whether a full refund is available or there is a fee to reschedule your flight. Click here to see the airlines’ policy and how to request a refund.
You can submit refund requests or reschedule flights via tiket.com app or desktop and choose Force Majeure as the refund reason. However, some airlines also provide direct services through ticketing counters or Call Centers.
Stay Safe, t-mates!
Hopefully, this pandemic will end soon so that you can go anywhere again with tiket.com! Don’t also forget to check countries under lockdown and flight status to see further info about current travel restrictions. Stay healthy, t-mates!