Last update: 29/06/2020
Malaysian Government has announced that national lockdown will be imposed until 31 August 2020. This also means that the authorities will ban the inbound and outbound flights to/from Malaysia.
The big question over Malaysia’s lockdown will probably come from those of you who have booked the hotel and flight to Malaysia at tiket.com during that period of time.
Worry not, we’ve got you covered. Scroll down to find out.
Flight and Hotel Refund Info During Malaysia’s National Lockdown
Under this situation, tiket.com always wants to prioritize the safety and comfort of all t-mates. For those of you who already have booked flight tickets or hotels in Malaysia up to 31 August 2020, check out some important info for you.
1. Hotels in Malaysia
During this lockdown period, hotel bookings in Malaysia either online or in-person will be closed. To be noted, Malaysian hotels will operate as usual until all guests who are currently staying have already checked out.
For those of you who have booked a hotel room in Malaysia, just sit back and relax. You can cancel your booking easily by using the Hotel Refund feature on tiket.com app. Go to tiket.com help center on hotel refund for more details.
2. Flights to Malaysia
With the current national lockdown status in Malaysia, flights to and from this country are no longer allowed. Due to this condition, you can change your flight departure date (reschedule) or cancel your flight and request a refund based on the relevant airline’s policy.
If you have purchased your flight tickets to Malaysia via tiket.com, you can immediately submit a refund request. Check the cancellation policy from airlines and steps on how to request a refund, reschedule, or open ticket here.
Although there are some criteria of people that still allowed to enter Malaysia, you need to check the applicable required documents to present upon check-in and arrival. Click here to know the latest update about travel restrictions to Malaysia.
Stay Safe and Healthy, t-mates!
Hopefully, the information provided by tiket.com helps your current situation. tiket.com hopes all of you’ll always be safe and healthy in the midst of this outbreak. If you need help, simply contact tiket.com Customer Care via Whatsapp on 0855 1500 878, email at [email protected], or by phone at 0804 1500 878.