,

Coronavirus Outbreak Information: Countries Under Lockdown & Travel Advisory to All Destinations

Last update: 30/03/2020

  • Airline status & policy has been updated
  • New travel information and flight suspension
  • List of countries on lockdown

With the recent outbreak of novel coronavirus (COVID-19) in China which has spread to over 80 countries, coronavirus now has become a global pandemic. Several countries have gone into lockdown or applied travel restrictions.

Some other airports are still operating, although there may be a possibility of flight suspension or reduced routes. Read through to know the recent updates regarding this matter.

Countries Under Lockdown

Due to this situation, to prevent the coronavirus continues to spread, some countries are putting their citizens on lockdown or implementing travel restrictions for visitors from certain countries.

Lockdown can refer to anything from mandatory geographic quarantines to non-mandatory recommendations to stay at home, closures of certain types of businesses, or bans on events and gatherings. Here is our updated list:

  1. Australia closed its borders to stop the spread of the coronavirus effective on 20 March to non-citizens and non-residents. For citizens coming back to Australia, the authorities required 14-day self-quarantine.
  2. Cambodia has announced a 30-day suspension of foreigners traveling into the country from the United States, France, Germany, Italy, and Spain from 17 March.
  3. Canada shuts its borders to anyone except citizens, permanent residents, and U.S. citizens. The country advised against non-essential travel and recommended the cancellation of large gatherings.
  4. El Salvador has imposed a national quarantine and banned foreigners from entering the country, despite having no confirmed cases of the virus so far.
  5. Ghana has barred entry for all travelers, except its citizens and PR, who have visited affected countries in the last 14 days, effective on 17 March. There will be a mandatory 14-day self-quarantine for anyone entering the country.
  6. Hong Kong stated that starting on 19 March, the city will require travelers from all countries to self-quarantine for 14 days.
  7. India has imposed a national lockdown on 24 March for 21 days. Important services including food ingredients, pharmacies, and medical services will still be allowed to operate during the lockdown period, with local authorities being asked to facilitate home delivery.
  8. Indonesia banned flights and people coming to/from Mainland China routes as the ground zero of this pandemic situation and suspended visitors with free visa, diplomatic visa, and visa on arrival for 1 month. All visitors must apply a visa to Indonesian Embassy and provide a health certificate upon application. However, visitors who have visited Iran, Italy, Holy See, Spain, France, Germany, Switzerland, dan the United Kingdom in the last 14 days are banned from entering the country.
  9. Japan banned entry for travelers with Chinese passports issued by Hubei and Zhejiang provinces as well as those who had visited affected regions like China, South Korea, Iran, and some European countries such as  Selatan Andorra, Austria, Belgium, Denmark, Estonia, France, Germany, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, San Marino, Slovenia, Spain, Sweden, Switzerland, and the Vatican in the last 14 days. Moreover, a visa waiver and single/multiple entry visa for some countries (including Indonesia) will also be suspended until the end of April. However, this policy will not apply for those with resident status in Japan, as the government only requires 14 days of self-quarantine.
  10. Kenya closed schools and imposed non-essentials travel of non-residents to the country.
  11. Mainland China is applying travel restrictions, for people coming in they must do self-quarantine for 14 days.
  12. Malaysia bans travel abroad, shuts schools and businesses over coronavirus spread until 14 April. All houses of worship and business premises must be closed except for supermarkets, public markets, convenience stores and shops selling everyday necessities. If you have booked a flight or hotel to Malaysia, click here to find out what you should do.
  13. Morocco has decided to suspend all international flights to and from its territory until further notice as part of measures to tackle the coronavirus.
  14. Myanmar restricted entry of foreign travelers who in the last 14 days visited the Hubei Province in China or the Daegu and Gyeongbuk regions in South Korea. Myanmar nationals returning from those areas will be quarantined in a public hospital for 14 days.
  15. Nepal advised all foreign nationals who enter Nepal must remain in self-quarantine for 14 days from their arrival date. This policy will last through 30 April.
  16. New Zealand banned entry to all non-residents from 20 March in a bid to limit the spread of coronavirus. This policy does not extend to citizens, permanent residents, and their families.
  17. North Korea banned visitors from entering the country and put its citizens on a national lockdown.
  18. Norway closed ports and airports starting 16 March, though it left its border with Sweden open.
  19. Peru has implemented border closures and announced the suspension of all commercial flights in and out of Peru and the closure of land and sea borders, starting on 16 March 2020.
  20. Puerto Rico established a curfew and shuttered most businesses, some of the strictest precautions yet imposed in the US.
  21. Russia closes its borders for at least 6 weeks until May. The ban will not affect local citizens, diplomats, crew, transit passengers or foreign citizens with residency rights.
  22. San Francisco is under lockdown for three weeks to curtail the spread of coronavirus. Residents can only leave home for doctor’s appointments or grocery shopping.
  23. Singapore on 23 March at 23.59 pm bar all short-term visitors from entering or transiting the country. They also will only allow the entry/return of work pass holders, including their dependents, for those providing essential services such as in healthcare and transport. As for Singapore citizens, permanent residents, and long term pass holders returning to Singapore will be issued a 14-day stay-home notice. However, those who traveled to the U.S. or the UK will be provided with hotel and transport facilities.
  24. South Korea has restricted the entry of travelers with passports from China’s Hubei Province as well as anyone who has visited that region in the past 14 days. Visa-free entry to Jeju Island for all foreigners, as well as visa-free entry for Chinese nationals and travelers who are headed to China, are both suspended.
  25. Taiwan required 14-day self-quarantine for people entering Taiwan from Schengen countries, the UK, Ireland, and Dubai.
  26. The Europan Union (including Italy, Germany, France, Denmark, Spain, The Netherlands, Ireland, Poland, the Czech Republic, and other EU member states) on 16 March banned non-essential travel and closed its borders into the region for at least 30 days.
  27. The U.K. is advising against all but essential travel to Europe, Asia, North America, Central America and the Caribbean, South America, Africa, and cruise ships.
  28. The U.S. is broadening travel restrictions to/from China, Iran, the UK, Ireland, and a group of European countries from entering its borders.
  29. Turkey has suspended all flights to/from Austria, Azerbaijan, Belgium, China, Denmark, France, Germany, Iran, Iraq, Italy, the Netherlands, Norway, Spain, Sweden, and South Korea. Foreign travelers from those countries are also barred from entering the country.
  30. Vietnam refuses visitors from Europe’s Schengen Area and Britain from 15 March onwards.
  31. Wuhan is currently still under lockdown.

Flight Updates

There are a few special handling for those who have flight tickets to/from the cities affected by the outbreak. Please refer to the airlines’ policy here or see the conditions below:

  • If you’re traveling to/from Wuhan: your flight is cancelled until further notice. Full refund is available.
  • If you’re traveling to/from Mainland China routes: your flight from Indonesia is cancelled due to travel ban from the Indonesian government effective from 5 February 2020.
  • If you’re traveling to/from Mainland China routes from other countries (not Indonesia): your flights might still operate unless there’s an important notice from the airlines. Please refer to each airline’s terms and conditions.
  • If you’re traveling to/from other destinations under lockdown/affected: please refer to each airline’s policy and travel restrictions.
  • If you’ve booked a hotel in the affected cities: you can request a refund via tiket.com app if your booking is refundable based on the hotel’s policy.

Refund and Reschedule

If your flight is affected by the current travel ban, you can request a refund or reschedule your ticket. Please see each airline’s policy to know whether full refund is permitted or if there’s any change fee to reschedule your flight.

To get a refund, you can login to your tiket.com account and go to My Order menu. Choose a flight to the affected destination and click the Refund option. Select Refund Reason with Force Majeure. Click here to read more info about the refund process.

To reschedule, make sure that your travel date meets the airline’s policy. Login to your tiket.com account and go to My Order menu. Choose a flight you want to reschedule and follow the instructions. Review your reschedule order then proceed to payment. Please refer to the help center page for reschedule for more detailed information.

Airline Ticketing Guidelines and Policy

Read through the airline’s policy about the special handling guidelines during the Coronavirus outbreak. These policies may change based on the terms and conditions of the airline. Please check before finalizing your options.

  • Air China (CA)

Air China will provide full refund and free reschedule for flights from/to all destinations including transit with these two following conditions:

  1. Date of ticket issued: Before/on 31 January 2020
  2. Date of travel: Between 1 January – 29 March 2020

For other destinations, you can contact tiket.com Customer Care by email ([email protected]), Whatsapp (0804 1500 878), or Call Center (+6221 3937 0888).

  • China Airlines (CI)

China Airlines has made special arrangements for flights from/to/via China and Hong Kong. Full refund for unused tickets is available by contacting the customer care if it meets the following requirements:

  1. Date of ticket issued: Before/on 27 January 2020
  2. Date of travel: Until 31 March 2020

Furthermore, flights to/from South Korea (Incheon, Gimpo, and Busan Airport) are also available for full refund if meets the conditions as below:

  1. Date of ticket issued: Before 24 February 2020
  2. Date of travel: 24 February – 30 April 2020

For reschedule, tickets within validity can be rebooked to other dates and the change fee can be waived once. However, fare/tax differences incurred on rescheduling shall be paid by passengers. Please refer to China Airlines Travel Advisory for more info.

  • China Southern Airlines (CZ)

China Southern Airlines will provide full refund for flight tickets to all destinations (including Wuhan) and free reschedule with these following conditions:

  1. Date of ticket issued to Wuhan: Before 31 January 2020
  2. Date of travel to Wuhan: 1 January – 10 June 2020
  3. Date of ticket issued to all destinations: Before 27 January 2020
  4. Date of travel to all destinations: 24 January – 10 June 2020

Please contact tiket.com Customer Care by email ([email protected]), Whatsapp (0804 1500 878), or Call Center (+6221 3937 0888) for more information on reschedule process.

  • China Eastern Airlines (MU)

China Eastern Airlines provides full refund for flights to Mainland China with special regulations as follows: 

  1. Date of ticket issued: Before/on 27 January 2020
  2. Date of travel: On/after 1 January 2020

If you wish to reschedule your flight, you can contact tiket.com Customer Care by email ([email protected]), Whatsapp (0804 1500 878), or Call Center (+6221 3937 0888). Please also refer to Travel Alert from China Eastern Airlines for more info.

  • Asiana Airlines (OZ)

You’re entitled to full refund if you have flight ticket from/to/via Mainland China, Taiwan, and Hong Kong with the conditions as follows:

  1. Date of ticket issued: Before 27 January 2020
  2. Date of travel: 24 January – 31 March 2020

Please provide manual refund waiver code: 0KLHR0LS for a refund request. If you have flight tickets to/from South Korea, a refund is also available for tickets issued before 25 February 2020.

For reschedule, you’ll be waived on a change fee, but fare differences that might occur will be paid by passengers. Read ticket handling guidelines from Asiana Airlines for further information and updates.

  • Eva Air (BR)

A full refund and free reschedule is available for Eva Air passengers with flight ticket from/to Mainland China, Hong Kong, and Macau if meet these following conditions:

  1. Date of ticket issued: Before/on 10 February 2020
  2. Date of travel: 20 January – 30 April 2020

For more details, you can check the full information about Coronavirus Outbreak and Handling Guidelines from the Eva Air website.

  • Xiamen Airlines (MF)

Xiamen Airlines offers full refund for passengers with tickets to all destinations including Wuhan, with these two conditions: 

  1. Date of ticket issued eligible for refund only: Before 24 or 28 January 2020
  2. Date of travel: On/after 24 or 28 January 2020 until further notice

While free refund and reschedule is only available for flight tickets to Wuhan with regulations as follows:

  1. Date of ticket issued eligible for reschedule: Before/on 21 January 2020
  2. Date of travel: Between 1 January – 29 March 2020
  • Singapore Airlines (SQ)

Singapore Airlines have taken steps to further limit the risk of coronavirus spread in Singapore by regulating four policies as follows:

  1. Flights to Mainland China routes, Hong Kong, Macau, South Korea, and Italy are entitled for full refund and will be waived for change fee until 31 August 2020. The tickets must be issued before 04 March 2020 and travel dates between 24 January – 30 April 2020.
  2. Flights to Japan (Fukuoka, Osaka, Nagoya, Narita, Haneda, Hiroshima, and Sapporo) cannot be refunded but reschedule will be waived for change fee until 31 August 2020. The tickets must be issued before 04 March 2020 with travel dates between 03 March – 30 April 2020.
  3. Other destinations if the passenger is ineligible to travel due to imposed travel restrictions are entitled to full refund and free reschedule fee. This only available for tickets issued before 03 March 2020 with travel dates between 03 March – 30 April 2020.
  4. Refund for all destinations except those above-mentioned policies will follow the airline’s policy while reschedule fee is free. Your tickets must be issued between 06 – 31 March 2020 with travel dates before 31 March 2020.

Please refer to Singapore Airlines’ travel restrictions and global travel waiver policy for more info regarding this situation.

  • Thai Airways (TG)

Thai Airways will provide free reschedule for flights to all destinations for unused tickets only if meets the regulations as follows:

  1. Date of ticket issued: Before 28 January 2020
  2. Date of travel: Between 24 January – 30 April 2020

If you wish to request a refund, please contact tiket.com Customer Care by email ([email protected]), Whatsapp (0804 1500 878), or Call Center (+6221 3937 0888).

However, for flights to Tokyo, Osaka, Fukuoka, Nagoya, Sapporo, Sendai, Seoul, Busan, Taipei, Kaohsiung, and Singapore, refund is not available while reschedule fee will be waived until 30 September 2020. Visit Ticketing Procedures for COVID-19 page from Thai Airways for more info.

  • Cathay Pacific (CX)

For those who have flight tickets from/to Mainland China routes (including Wuhan), Hong Kong, Taiwan, South Korea, The Philippines, Tel Aviv, and Japan, refund and reschedule are applicable with the following conditions below:

  1. Mainland China: Available for refund for tickets issued before 03 February 2020 with travel dates between 28 January – 30 April 2020. Reschedule fee is free but you have to request before 30 April 2020. Click here for more info.
  2. Wuhan: Refund is available for flight tickets issued before 21 January 2020 with travel dates between 21 January – 31 March 2020. If you wish to reschedule your flight, please request before 31 March. Read here for full information
  3. Hong Kong: No refund. For rescheduling, you can request until 31 May 2020 to reissue your flight until 10 December 2020. For more detailed info, please refer to this page.
  4. Taiwan: Flights to Taiwan will be fully refunded for tickets issued before 8 February 2020 with travel dates between 8 February – 30 April 2020, while reschedule fee is free until 30 April 2020. Check out the travel advisory here.
  5. South Korea: You’re entitled for full refund if your ticket is issued before 24 February 2020 and travel dates between 25 February – 30 April 2020. You can also reschedule your flight before 31 March 2020 for flights until 31 September 2020. Read further info here.
  6. The Philippines: Refund is available for tickets issued before 04 February 2020 and travel date between 04 February – 30 April 2020. For free rescheduling, please request before 30 April 2020. More info please refer to Cathay Pacific’s travel advisory page.
  7. Tel Aviv: Full refund for flights issued before 19 February 2020 with travel dates between 19 February – 30 April 2020. If you wish to reschedule, you can get free reschedule fee up to 30 April 2020 and change your flight maximum to 10 December 2020. Read more here.
  8. Japan: Flights to Japan will be refunded if your tickets issued before 6 March with travel dates between 6 March – 30 April. For rescheduling, you’ll be waived from reschedule fee if you request before 30 April 2020.
  • Malaysia Airlines (MH)

By looking at the immediate effect of coronavirus, passengers of Malaysia Airlines from/to Mainland China routes (Beijing, Shanghai, Guangzhou, Xiamen, and Hong Kong) will be permitted for cancellation with full refund or waived for reschedule fee. The regulations are as follows:

  1. Date of ticket issued: Before/on 06 March 2020
  2. Date of travel: 28 January – 30 April 2020

For flights to South Korea and Japan (Tokyo & Osaka), refund is not available but reschedule fee will be waived if you wish to change your flight schedule latest to 31 August 2020, with the conditions as follows:

  1. South Korea: Tickets issued before 06 March 2020 with travel dates between 28 February – 31 March 2020
  2. Japan: Tickets issued before 06 March 2020 with travel dates between 24 February – 30 April 2020

Check the travel advisory and restrictions from Malaysia Airlines for more information on refund, reschedule, and other preventive measures.

  • Philippine Airlines (PR)

Philippine Airlines will provide full refund and fee waiver for rescheduling. If you have flight tickets to Mainland China routes, Hong Kong, and Macau, you’re entitled to this special handling with these following conditions:

  1. Date of ticket issued: Before 24 January 2020
  2. Date of travel: 24 January – 30 April 2020
  • Hong Kong Airlines (HX)

Hong Kong Airlines is cancelling Mainland China flights due to the coronavirus epidemic. For passengers from/to the Chinese cities, you’re entitled to full refund if you meet these conditions as follows:

  1. Date of ticket issued: Before/on 28 January 2020
  2. Date of travel: 28 January – 31 March 2020

However, the free reschedule option is not available for any flights to Mainland China. Check info on special ticketing arrangements from Hong Kong Airlines for more details.

  • Garuda Indonesia (GA)

The travel ban from the Indonesian government will cancel all flights with Garuda Indonesia to Mainland China routes and Hong Kong. Passengers are permitted to full refund and free change fee for flights until 31 May 2020 if it meets these following regulations:

  1. Date of ticket issued: Before/on 03 February 2020
  2. Date of travel: 24 January – 29 March 2020

For flights to/via Jeddah and Medina, refund is not available but you can change your flight schedule until 30 June 2020 with these conditions as follows:

  1. Date of ticket issued: Before/on 27 February 2020
  2. Date of travel: 27 February – 31 March 2020
  • Korean Air (KE)

Korean Airlines have taken steps to restrict flights to/from Mainland China routes, Hong Kong, and Taipei. Those who have tickets with the following conditions are entitled for free reschedule:

  1. Date of ticket issued: Before/on 28 January 2020
  2. Date of travel: 20 January – 31 March 2020

There are also several flights suspended/reduced to/from Indonesia (CGK & DPS) with travel dates between 06 March – 25 April 2020, 05 March – 25 April 2020, and 09 March – 25 April 2020. You may receive full refund if your ticket is issued before 04 March 2020. If you wish to reschedule, you’ll be waived from rescheduling fee.

Please refer to travel info from Korean Air here to get more details about the reschedule and refund process.

  • Jeju Air (7C)

For those who have tickets to/from China, Hong Kong, and Macau with Jeju Air, you can request a refund or reschedule with no additional/change fees with the conditions as follows:

  1. Date of ticket issued: Before/on 27 January 2020
  2. Date of travel: 23 January – 25 April 2020

Meanwhile, for flights to other domestic or international destinations, passengers are entitled to get full refund or free reschedule fee for rebooked/cancelled flights.

  • Pegasus (PC)

Pegasus provides a refund and free reschedule for flights to Iran, Italy, Iraq, and Saudi Arabia if it meets the conditions stated below:

  1. Iran: Tickets booked before 23 February with travel dates between 23 February – 30 April 2020
  2. Italy, Iraq: Tickets booked before 26 February with travel dates between 26 February – 30 April 2020
  3. Saudi Arabia: Tickets booked before 27 February with travel dates between 27 February – 30 April 2020
  • Japan Airlines (JL)

Japan Airlines has adopted several policies regarding special handling for tickets to/from affected destinations by the coronavirus:

Beijing Capital, Shanghai (Pudong), Shanghai (Hongqiao), Guangzhou, Dalian, Tianjin, Hong Kong, Shenyang, Nanjing, Hangzhou, Yantai, Qingdao, Fuzhou, Xiamen, Shenzhen, Wuhan, Chongqing, Xi’an, Chengdu, and Kunming.

These including codeshare flights operated by China Eastern Airlines, China Southern Airlines, Xiamen Airlines, Shanghai Airlines, Cathay Pacific Dragon Airlines.

The airline will provide full refund and reschedule to Mainland China routes and Japan with the following conditions:

  1. Flights to Mainland China: Refund is available for tickets issued before 13 February with travel dates between 24 January – 31 March 2020. If you wish to reschedule, you can change the departure date before 20 April 2020.
  2. Flights to Japan: Refund is available for tickets issued before 06 March with travel dates between 28 February – 05 April 2020. For rescheduling, alternative flights should be booked between 29 February – 20 April 2020.

For more info please refer to special handling for tickets from Japan Airlines.

  • Silk Air (MI)

Flights to Mainland China routes (including Hong Kong and Macau), Seoul, Busan, Milan, and several destinations in Japan with Silk Air can be refunded and rescheduled with these requirements:

  1. Flights to Mainland China: Refund and reschedule are available for tickets issued before 4 March with travel dates between 24 January – 30 April 2020.
  2. Flights to Seoul, Busan, and Milan: Refund and reschedule are available for tickets issued before 4 March 2020 with travel dates between 25 February – 30 April 2020.
  3. Flights to Japan (FUK/OSA/NGO/NRT/HND/HIJ/CTS): Refund isn’t available, but for tickets issued before 4 March 2020 with travel dates between 3 March – 30 April 2020, you can request to change the departure date.
  • Emirates (EK)

For flights with Emirates to/from these following countries:

Kingdom of Saudi Arabia (including customers travelling on an Umrah visa), People’s Republic of China & SAR (Hong Hong & Macau), Republic of China, Iran, Italy, Republic of Korea, Japan, Thailand, Malaysia, Indonesia, Pakistan, Afghanistan, Philippines, Singapore, India, Lebanon, Syria, Yemen, Azerbaijan, Kazakhstan, Uzbekistan, Somalia, and Vietnam with travel dates between 27 February until further notice, you can request for a refund by contacting the Call Center. However, it isn’t possible to reschedule your flights.

For flights to all Emirates routes (UAE – Dubai Only) will also be waived for changes regardless of travel date but will not available for a refund. Check updates on Emirates’ response to the COVID-19 here.

  • Etihad Airways (EY)

Etihad Airways provides full refund for flights to/from Kingdom of Saudi Arabia and other departures based on information available by local official government authorities’ circulars. This policy is valid for travel dates between 27 February – 20 June 2020.

For reschedule, one free date change is permitted to a future date that is on/before 15 July 2020. Please check Etihad official website for more info regarding this issue.

  • Saudi Arabian Airlines (SV)

There are three main policies in response to the recent outbreak. If you have flight tickets with Saudi Arabian Airlines and wish to refund/reschedule your flight, please check the requirements below:

  1. Flights to the Kingdom of Saudi Arabia (with Umroh/Haji visa or connecting via KSA): Refund is available for tickets with travel dates between 27 February – 20 June 2020. For rescheduling, one free date change is permitted to a future date that is on/before 15 July 2020.
  2. Flights from/to or connecting via the KSA: Refund and reschedule are available. Your tickets must be issued on/before 31 March with a travel date on/before 15 April 2020.
  3. All domestic flights to/from the KSA: Refund and reschedule are available if you’ve booked on/before 04 March with travel dates between 04 March – 15 April 2020.
  • All Nippon Airways (NH)

ANA provides full refund and free reschedule fee for international flights to/from Japan with these following regulations:

  1. Date of ticket issued: Before/on 28 February 2020
  2. Date of travel: Between 28 February – 5 April 2020

For domestic flights within Japan, your tickets can be refunded only (unavailable for reschedule) if your ticket meets the following conditions:

  1. Date of ticket issued: Before/on 28 February 2020
  2. Date of travel: Between 28 February – 5 April 2020
  • Turkish Airlines (TK)

Turkish Airlines offer full refund and reschedule for flights to/from Shanghai, Guangzhou, and Singapore for tickets with travel dates between 31 January – 29 March 2020. For flights to/from Beijing, your travel dates must between 31 January – 9 March 2020.

If you have unused tickets to/from Iran and Italy, you’re also entitled to a refund and reschedule with the conditions as follows:

  1. Flights to/from Iran: Issued before/on 23 February, with travel dates between 23 February – 31 March 2020.
  2. Flights to/from Italy: Issued before/on 02 March, with travel dates between 28 February – 31 May 2020.

Please refer to the official announcement from Turkish Airlines for more info about their response and special handling for tickets during coronavirus outbreak.

  • Qatar Airways (QR)

Since Italy is under nationwide lockdown, Qatar Airways will refund all flights to/from Italy and offer free reschedule fee for tickets with the following conditions:

  1. Date of ticket issued: Before/on 1 March 2020
  2. Date of travel: Between 1 – 31 March 2020
  • Oman Air (WY)

Oman Air offers free reschedule fee for flights to/from countries that undergo travel restrictions until further notice. However, a refund is currently not available.

Hotel Bookings

If you have booked a hotel for your upcoming stay in cities affected by the outbreak and wish to request a refund, please refer to help center for Hotel Refund and see the steps on how to do a hotel refund. Please note that refund option availability is subject to each hotel’s cancellation policy.

You can also contact tiket.com Customer Care by email ([email protected]), Whatsapp (0804 1500 878), or Call Center (+6221 3937 0888) if you have any questions regarding this situation. Stay healthy, we’re all in this together!