Last update: 08/04/2020
During COVID-19 pandemic, the flight refund policy from tiket.com is written below but is subject to change at any time.
- If your travel date is in less than 72 hours, requests will be processed maximum of 72 hours.
- If your travel date is in more than 72 hours, requests will be processed within 72 hours of the travel date.
- If you have requested a refund for the travel date that has passed, you will be contacted by email in 72 hours.
With the recent outbreak of novel coronavirus (COVID-19) in China which has spread to over 80 countries, coronavirus now has become a global pandemic. Several countries have gone into lockdown or applied travel restrictions.
Some other airports are still operating, although there may be a possibility of flight suspension or reduced routes. Read through to know the recent updates regarding this matter.
Countries Under Lockdown
Due to this situation, to prevent the coronavirus continues to spread, some countries are putting their citizens on lockdown or implementing travel restrictions for visitors from certain countries.
Lockdown can refer to anything from mandatory geographic quarantines to non-mandatory recommendations to stay at home, closures of certain types of businesses, or bans on events and gatherings. Here is our updated list:
- Cambodia has announced a 30-day suspension of foreigners traveling into the country from the United States, France, Germany, Italy, and Spain from 17 March.
- Hong Kong stated that starting on 19 March, the city will require travelers from all countries to self-quarantine for 14 days.
- India has imposed a national lockdown on 24 March for 21 days. Important services including food ingredients, pharmacies, and medical services will still be allowed to operate during the lockdown period, with local authorities being asked to facilitate home delivery.
- Indonesia banned flights and people coming to/from Mainland China routes as the ground zero of this pandemic situation and suspended visitors with free visa, diplomatic visa, and visa on arrival for 1 month. All visitors must apply a visa to Indonesian Embassy and provide a health certificate upon application. However, visitors who have visited Iran, Italy, Holy See, Spain, France, Germany, Switzerland, dan the United Kingdom in the last 14 days are banned from entering the country.
- Japan banned entry for travelers with Chinese passports issued by Hubei and Zhejiang provinces as well as those who had visited affected regions like China, South Korea, Iran, and some European countries such as Selatan Andorra, Austria, Belgium, Denmark, Estonia, France, Germany, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, San Marino, Slovenia, Spain, Sweden, Switzerland, and the Vatican in the last 14 days. Moreover, a visa waiver and single/multiple entry visa for some countries (including Indonesia) will also be suspended until the end of April. However, this policy will not apply for those with resident status in Japan, as the government only requires 14 days of self-quarantine.
- Mainland China is applying travel restrictions, for people coming in they must do self-quarantine for 14 days, while Wuhan is currently still under lockdown.
- Malaysia bans travel abroad, shuts schools and businesses over coronavirus spread until 28 April. All houses of worship and business premises must be closed except for supermarkets, public markets, convenience stores and shops selling everyday necessities. If you have booked a flight or hotel to Malaysia, click to find out what you should do.
- Myanmar restricted entry of foreign travelers who in the last 14 days visited the Hubei Province in China or the Daegu and Gyeongbuk regions in South Korea. Myanmar nationals returning from those areas will be quarantined in a public hospital for 14 days.
- Nepal advised all foreign nationals who enter Nepal must remain in self-quarantine for 14 days from their arrival date. This policy will last through 30 April.
- North Korea banned visitors from entering the country and put its citizens on a national lockdown.
- Singapore on 23 March at 23.59 pm . They also will only allow the entry/return of work pass holders, including their dependents, for those providing essential services such as in healthcare and transport. As for Singapore citizens, permanent residents, and long term pass holders returning to Singapore will be issued a 14-day stay-home notice. However, those who traveled to the U.S. or the UK will be provided with hotel and transport facilities.
- South Korea has restricted the entry of travelers with passports from China’s Hubei Province as well as anyone who has visited that region in the past 14 days. Visa-free entry to Jeju Island for all foreigners, as well as visa-free entry for Chinese nationals and travelers who are headed to China, are both suspended.
- Taiwan required 14-day self-quarantine for people entering Taiwan from Schengen countries, the UK, Ireland, and Dubai.
- Thailand banned all visitors except diplomat passports, work pass holders, airline crew, and its national citizens since 25 March. Meanwhile, for transit passengers, they need to bring fit to fly health certificates when entering or staying around the transit area of Thailand airports.
- The Philippines barred inbound and outbound transport from/to Manila up to 14 April.
- United Arab Emirates has restricted all visitors from entering or transiting in the United Arab Emirates (Dubai, Abu Dhabi, and Sharjah) started from 26 March. However, this regulation will not affect UAE nationals, diplomats and families, and domestic workers with UAE passport.
- Vietnam refuses visitors from Europe’s Schengen Area and Britain from 15 March onwards.
Europe & Scandinavia
- The U.K. is advising against all but essential travel to Europe, Asia, North America, Central America and the Caribbean, South America, Africa, and cruise ships.
- The Europan Union (including Italy, Germany, France, Denmark, Spain, The Netherlands, Ireland, Sweden, Poland, the Czech Republic, and other EU member states) on 16 March banned non-essential travel and closed its borders into the region for at least 30 days.
- Norway closed ports and airports starting 16 March, though it left its border with Sweden open.
- Russia closes its borders for at least 6 weeks until May. The ban will not affect local citizens, diplomats, crew, transit passengers or foreign citizens with residency rights.
- Turkey has suspended all flights to/from Austria, Azerbaijan, Belgium, China, Denmark, France, Germany, Iran, Iraq, Italy, the Netherlands, Norway, Spain, Sweden, and South Korea. Foreign travelers from those countries are also barred from entering the country.
- Canada shuts its borders to anyone except citizens, permanent residents, and U.S. citizens. The country advised against non-essential travel and recommended the cancellation of large gatherings.
- El Salvador has imposed a national quarantine and banned foreigners from entering the country, despite having no confirmed cases of the virus so far.
- Peru has implemented border closures and announced the suspension of all commercial flights in and out of Peru and the closure of land and sea borders, starting on 16 March 2020.
- Puerto Rico established a curfew and shuttered most businesses, some of the strictest precautions yet imposed in the US.
- San Francisco is under lockdown for three weeks to curtail the spread of coronavirus. Residents can only leave home for doctor’s appointments or grocery shopping.
- The U.S. is broadening travel restrictions to/from China, Iran, the UK, Ireland, and a group of European countries from entering its borders.
Australia & Oceania
- Australia closed its borders to stop the spread of the coronavirus effective on 20 March to non-citizens and non-residents. For citizens coming back to Australia, the authorities required 14-day self-quarantine.
- New Zealand Has banned entry to all non-residents from 20 March in a bid to limit the spread of coronavirus. This policy does not extend to citizens, permanent residents, and their families.
- Ghana has barred entry for all travelers, except its citizens and PR, who have visited affected countries in the last 14 days, effective on 17 March. There will be a mandatory 14-day self-quarantine for anyone entering the country.
- Kenya closed schools and imposed non-essentials travel of non-residents to the country.
- Morocco has decided to suspend all international flights to and from its territory until further notice as part of measures to tackle the coronavirus.
There are a few special handling for those who have flight tickets to/from the cities affected by the outbreak. Please refer to the airlines’ policy here or see the conditions below:
- If you’re traveling to/from Wuhan: your flight is cancelled until further notice. Full refund is available.
- If you’re traveling to/from Mainland China routes: your flight from Indonesia is cancelled due to travel ban from the Indonesian government effective from 5 February 2020.
- If you’re traveling to/from Mainland China routes from other countries (not Indonesia): your flights might still operate unless there’s an important notice from the airlines. Please refer to each airline’s terms and conditions.
- If you’re traveling to/from other destinations under lockdown/affected: please refer to each airline’s policy and travel restrictions.
- If you’ve booked a hotel in the affected cities: you can request a refund via tiket.com app if your booking is refundable based on the hotel’s policy.
Refund and Reschedule
If your flight is affected by the current travel ban, you can request a refund or reschedule your ticket. Please see each airline’s policy to know whether full refund is permitted or if there’s any change fee to reschedule your flight.
To get a refund, you can login to your tiket.com account and go to My Order menu. Choose a flight to the affected destination and click the Refund option. Select Refund Reason with Force Majeure. Click here to read more info about the refund process.
To reschedule, make sure that your travel date meets the airline’s policy. Login to your tiket.com account and go to My Order menu. Choose a flight you want to reschedule and follow the instructions. Review your reschedule order then proceed to payment. Please refer to the help center page for reschedule for more detailed information.
Airline Ticketing Guidelines and Policy
Read through the airline’s policy about the special handling guidelines during the Coronavirus outbreak. Find the complete list of airlines that offer refund and reschedule here. The policies may change based on the terms and conditions of the airline. Please check before finalizing your options.
If you have booked a hotel for your upcoming stay in cities affected by the outbreak and wish to request a refund, please refer to help center for Hotel Refund and see the steps on how to do a hotel refund. Please note that refund option availability is subject to each hotel’s cancellation policy.
You can also contact tiket.com Customer Care by email ([email protected]), Whatsapp (0804 1500 878), or Call Center (+6221 3937 0888) if you have any questions regarding this situation. Stay healthy, we’re all in this together!